Returns & Refunds

All products are sold on a not returnable and non-refundable basis; except where products are shown to be defective.

If you change your course, then you can exchange new textbooks so long as: 

• The books are unmarked & in as new condition including shrink-wrapped where applicable.
• The relevant ubiq sales docket or invoice is presented.
• You complete the exchange within 14 days from the date of purchase.
• Assuming all these conditions are met you can exchange your textbooks for other books, stationery or a ubiq gift card.
• Cash refunds are only possible if your purchase is defective and we can not repair or replace the item.
• Always keep sales receipts & invoices.