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Terms & Conditions

Acceptance of Terms of Use

Please check these terms and conditions at regular intervals in case they change. University Bookshop Limited (hereinafter called 'ubiq') reserves the right to revise or withdraw the content of this website in whole or in part at any time without notice. By using this website, you accept and agree to be bound by any such revisions and you agree to periodically visit this page to establish that the terms and conditions of use and conditions of sale are current.  You also agree to receive communication via email from ubiq from time to time.

Copyright & Trademarks

This website is copyright of ubiq. While ubiq provides the information on this website to anyone, ubiq retains the copyright on all text and graphic images. ubiq logos, any registered trademarks and other copyrightable material of other publishers, are property of their respective companies.

ubiq Loyalty Card terms and conditions

The ubiq Loyalty Card applies to in store purchases only and can be used at any one of our three retail locations at the University of Auckland, AUT City and AUT North campuses.

All purchases earn ubiq Loyalty Card stamps except the purchase of ubiq Gift Cards, Textbooks (groups 70 & 75), nett priced items and purchases under any other discount promotions.

The minimum purchase amount is $30 with a maximum of three stamps per visit.

The ubiq Loyalty Card expires 12 months after the date of issue written on the card.

We may cancel, withdraw or alter the ubiq loyalty card programme at our discretion, including altering the reward value at any time.

ubiq is not responsible for any liability due to loss or theft of the loyalty card, neither due to unauthorised use and/or fraudulent actions with the loyalty card. 

ubiq Loyalty Card Terms and Conditions are subject to change periodically, please check this page periodically for any updates to the terms. Your continued use of the card indicates your acceptance of any changes.

Facebook Competition Terms & Conditions

The following rules together with ubiq competition terms and conditions can be found here.

Store Competition Terms & Conditions

Periodically we run competitions in store. The terms and conditions of these competitions can be found here.

Instagram Competition Terms & Conditions

The following rules together with ubiq competition terms and conditions can be found here.


Information on this web site, including all text, images and links, are provided for the ease of use of site visitors. ubiq does not warrant the accuracy, or completeness of this information, text, graphics or other items of information on this web server or any other web server to which ubiq links.

Jurisdiction & Governing Law

By accessing this site you agree that the laws of New Zealand govern and you agree to submit to the exclusive jurisdiction of the New Zealand courts.  If you as a website visitor are accessing this site from outside New Zealand, then you do so at your own risk and are responsible for compliance with any applicable laws.

Links to Third Party Web Sites

ubiq makes no representation about third party websites linking from this website. ubiq makes no warranty about products or services provided by web site linking from this website. It is the website visitor's responsibility to assess content and product warranty issues from third party sites.

Privacy Practices

We will not give your information concerning you to any third party without your permission; unless we are required to by law. You recognise that ubiq may use this information to make offers to you from time to time. This site is intended for the use of people over 18 years of age.


ubiq reserves the right to revise or withdraw the content of this website in whole or in part at any time without notice.

Use of Cookies

For our shopping cart facility to work you must have your computer be able to accept cookies. A cookie is a small piece of information used to communicate with your browser. The cookie is stored on your hard drive and allows us to remember just what titles you have added to shopping cart.

Terms & Conditions of Sale

Credit Card Security

For your security our site employs 128 bit SSL for all credit card transactions.

128 bit SSL (secure sockets layer - also known as https//) which is a technology used to secure form / data transmissions on the web. SSL works by a server exchanging a "key" with the customer before any data is transmitted. The data is then encrypted before it is sent and decrypted by the server at the other end. Any individual intercepting this data would see what looks like garbage - jumbled data.

SSL: More detail on the surface it is fairly simple with a request being sent to a web server for a secure transaction. The server sends out its public key, which is generated on the spot. The client (your Web Browser) receives this key and encrypts all messages with it. The server and only the server can decrypt the messages and it will then respond with a message encrypted with the server's private key. The client then uses the public key to decode the server's transmission. 

In addition the SSL process checks to make sure the server the client is transmitting to is who it's supposed to be. 

Contrary to popular opinion, Website's that employ SSL, like ours, offer you more protection than most offline merchants that accept credit cards.

Customer Representation

The customer acknowledges and agrees that ubiq is relying upon the customer's representation when ubiq chooses to accept the customer order, or accepts buying or selling second-hand books. The customer will comply with all applicable New Zealand laws & regulations, and agrees to be bound by ubiq's Terms & Conditions.

Customer Services

For Customer Services either e-mail direct from this site or write to us at:
Customer Services
PO Box 90944
Victoria Street West 1142
New Zealand

Email us:


All reasonable efforts will be made to dispatch in-stock items within two working days from receipt of order. For out of stock items, customers will be informed of any delays. For New Zealand

New Zealand:

The cost of freight & handling (courier within New Zealand, air delivery outside New Zealand) is added to the price at the time of checkout or you may pick up your order from any of our stores.  We will text or email you when your order is ready for pick up.


Once we receive your order, we will contact you with freight opitons. There are 3 methods – air express (1-4 days), standard air (5-7 days) and economy (3 weeks); charges of which vary greatly.
All overseas freight is based on weight – and we normally add 0.5kgs extra to allow for packing.

Any queries contact us.

Discount Policy

This web site will show the discounted price whether you are a student or a member of the general public. There is no discount for nett priced items as these have already been heavily discounted. For more on pricing policy see the following sections:

Force Majeure

ubiq will not be liable to any customer for any delays or failure to perform due to any causes beyond our reasonable control. These causes may include acts or omissions of the customer, acts of God, default by a supplier, interruptions to delivery due to transport difficulties. The delivery cycle will be interrupted to be extended by the time lost by the excusable delay.


All prices include GST for those purchasing within New Zealand.


You may pay by either a valid customer credit card or via interent banking. Your credit card will be charged at the time your order is placed. See the GST & Pricing sections for issues relating to sales tax.

Online we accept:

  • Visa
  • Mastercard
  • American Express
  • ubiq Gift Cards


Prices are quoted in New Zealand dollars and exclude freight costs. Where you as a customer are domiciled in New Zealand, prices include GST. Where you as a customer are domiciled other than in New Zealand, the prices do not include VAT or sales tax applying in the country where you are domiciled. The customer is responsible for payment of any sales tax or duty applying in the country in which they are domiciled, in addition to the purchase price.

Pricing Disclaimer

Book prices can sometimes change. The prices listed here should not be considered to be an advertised price.

Returns & Refunds

All products are sold on a not returnable and non-refundable basis; except where products are shown to be defective.

If you change your course, then you can exchange new textbooks so long as:

  • The books are unmarked & in as new condition.
  • The relevant ubiq sales docket or invoice is presented.
  • You complete the exchange within 14 days from the date of purchase.
  • Assuming all these conditions are met you can exchange your textbooks for other books, stationery or a ubiq gift card.
  • Cash refunds are only possible if your purchase is defective and we can not repair or replace the item.
  • Always keep sales receipts & invoices.

Risk & Ownership

Ownership to the goods passes once payment is received in full & funds cleared. Risk of loss passes from ubiq to the customer once the item has been shipped from ubiq.

Textbook Availability

ubiq carries all prescribed & recommended textbooks for the institutions they have relationships with, as well as most other institutions around New Zealand. If a book is out of stock you may still order it and we will send it out as soon as it arrives. If an item is not listed on our website, just contact us and we will get it in for you.

Textbook Pricing

Textbooks are priced showing both the RRP / List Price and the ubiq price. The price you will pay is the ubiq price whether you are a student or not. There are some items that are Nett priced due to a high cost price - these items will not have any discount.

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