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Understanding Customers
Paperback Edition: 2
This fully updated second edition of "Understanding Customers" is a recommended textbook for the Understanding Customers Certificate CIM paper. It is divided into six parts covering the social sciences, people as individuals, people in groups, people in society and people in organisations. Each chapter of
"Understanding Customers" consists of: learning objectives and definitions; the theoretical background; exercises; issues to consider; current examples; implications for marketing; and recent examination questions. Chris Rice is Senior Lecturer in the Nottingham Business School at Nottingham Trent University. He is a CIM examiner on the Understanding Customers paper and has widespread consultancy experience in both the private and public sector. It is recommended by Ted Johns, CIM Senior Examiner for the Understanding Customers paper.
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Pages : 414
Publisher : Routledge
Publication date : 1997-02-13
Subjects: Non-fiction, Business / Law, Marketing, Sales & Marketing Management