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Getting Started In Service Design : A How-to-do-it Manual
Paperback Edition: 1
Service design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Because this approach prioritizes users and their overall experience, it's a valuable framework that librarians and administrators can use as a group to assess, revise, and create library services, spaces, and workflows. In this book, the authors use an action-oriented assortment of exercises, templates, and tools to make service design more accessible to all types of libraries.
Pages : 120
Publisher : ALA Editions
Publication date : 2017
Subjects: Non-fiction, Published in the USA, Reference, General Reference, Library & Information Sciences