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Customer Service In Academic Libraries
Paperback Edition: 1
For customers, the library's Front Line team is the 'human face' of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated - but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library's Front Line team deliver the personal service that each of these individuals need?
Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice.
Pages : 129
Publication date : 2015-10
Publisher : Chandos Publishing
Subjects: Non-fiction, Reference, General Reference