Operations Management for Business Excellence : Building Sustainable Supply Chains

All businesses strive for excellence in todays technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of the principles of operations and supply chain management, and explains how to design, implement, and maintain processes for sustainable competitive advantage. This text offers a unique combination of theory and practice with a strategic, results-driven approach.

Now in its fourth edition, Operations Management for Business Excellence has been updated to reflect major advances and future trends in supply chain management. A new chapter on advanced supply chain concepts covers novel logistics technology, information systems, customer proximity, sustainability, and the use of multiple sales channels. As a platform for discussion, the exploration of future trends includes self-driving vehicles, automation and robotics, and omnichannel retailing.

Fully comprehensive with an emphasis on the practical, this textbook should be core reading for advanced undergraduate and postgraduate students of Operations Management and Supply Chain Management. It would also appeal to executives who desire an understanding of how to achieve and maintain excellence in business. Online resources include lecture slides, a glossary, test questions, downloadable figures, and a bonus chapter on Project Management.

Featured in the September 2019 Business newsletter.
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Featured in the 10 February 2020 New Zealand newsletter.
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