Mediation : Skills and Strategies : New Zealand Edition

Mediation: Skills and Strategies focusses on the practical operation of the mediation process, with particular reference to the skills and techniques which can be used by mediators in their formal and informal roles as helpers, facilitators, and supporters of decision making. The authors have developed this work to assist practitioners and students of mediation to develop the problem-solving, negotiation and decision-making skills that are so critical for effective mediation and all skills and strategies link to New Zealand professional standards. Written in plain English, with illustrations and case studies to explain important points, Mediation: Skills and Strategies is an invaluable addition to the learning, library and reference resources of current and aspiring mediators.