Quality Management

Continues to provide a one-stop-shop for anyone studying the theory and practice of quality management. Exploring the essentials of management theory and the work of the quality gurus who have formed the foundation of current practice, this new edition builds upon the previous editions unique critical perspective of quality. Key management practices are considered and extended, including lean thinking, systems methodologies, business process reengineering, organisational learning and intelligent organisations and service quality management. This edition plays particularly close attention throughout to the impact of the 4th Industrial Revolution on Quality Management, revisiting the meaning of quality in an automated and data-driven world.