Using a wide variety of international examples, this book provides the reader with the conceptual tools necessary for analyzing organizational behaviour in the context of hospitality and leisure and tourism provision.Demonstrating how to understand events in order to take appropriate management action, the text discusses and questions a number of key elements, including the individual and the organization; groups in the orgainzation; organizational structures and behaviour; management within the organization; and commerial hospitality, leisure and tourism in a sevice context.Taking the view that leisure serives involve an array of industry sectors, this book uses examples and case studies from a wide range businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre, among others.
Contents:
Introduction: hospitality, leisure and tourism definitions and debates; hospitality, leisure and tourism management and organizational behaviour; the context of the leisure services organizations; organizational structure design; metaphors for understanding leisure services; emotions in hospitality, leisure and tourism organizations; the individual in the service organization; groups, leadership and power; culture and the leisure services community; the empowered hospitality, leisure and tourism organization; effective comunication in hospitality, leisure and tourism organizations; managing diversity in the organization; management as an integrating activity; trends and futures in hospitality, leisure and tourism organizations.
