Communication Skills in Nursing Health and Social Care

Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the 'how to' practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings. This book is essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role. The new edition features:

New chapter entries covering empathy, documentation and simulation

Group exercises added in each chapter

New information on National Accessible Information Standards on learning difficulties