Total Quality Management and Operational Excellence

Oakland's popular, practical, jargon-free style, along with eleven brand new case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage.

The book is supplemented with a suite of online teaching aids for busy tutors. This exciting update of a classic is all the confused student or busy professional will need to begin understanding how to manage Quality.

Featured in the July 2019 Business newsletter.
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