Above the Line will help you: gain insight into the importance of culture, what it is, and why it must be taken seriously determine the cultural health of an organisation and the steps to improve it examine the role of identity, values, capability, behaviour and environmental impact relating to culture give external providers of culture climate and engagement surveys a wide berth. Above the Line smashes some of the well-established and costly myths about what culture is and how to work with it. It offers business leaders a faster and more effective approach to develop, nurture and leverage their own organisation s culture to achieve higher levels of staff engagement, increased customer satisfaction and improved business performance.
Publication date: 2014-05-29
Number of pages: 246
Subjects: Non-fiction, Business / Law, Business Communication, Customer Services, Economics, Management, Industrial Relations, Management & Management Techniques